Simplesat vs SmileBack
SimplesatCSAT Survey Tools
From $99 / moPublished price
SmileBackCSAT Survey Tools
$88/monthPublished price
Simplesat CSAT Survey Tools Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals | SmileBack CSAT Survey Tools The #1 customer satisfaction platform designed for MSPs | |
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| Overview | ||
| Category | CSAT Survey Tools | CSAT Survey Tools |
| What it is | Customer satisfaction survey tool integrating with Zendesk, HubSpot, and other support tools for CSAT tracking. | Customer satisfaction feedback tool for MSPs and IT providers with one-click CSAT surveys and NPS tracking. |
| Pricing | ||
| Published price | From $99 / mo Simplesat publishes subscription pricing beginning at $99/month and offers a trial. | $88/month ConnectWise lists Customer Feedback, formerly SmileBack, from $88/month on annual billing for Starter with 1-5 agents. Monthly-billed Starter is $105/month, and higher tiers scale… |
| Pricing model | Tiered plans | Tiered plans |
| Free options | No free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2015 | 2015 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | Atlanta, GA | London, UK |