Retently vs SmileBack
RetentlyNPS Survey Platforms
$25+ / monthPublished price
SmileBackCSAT Survey Tools
$88/monthPublished price
Retently NPS Survey Platforms NPS, CSAT, and CES survey platform. | SmileBack CSAT Survey Tools The #1 customer satisfaction platform designed for MSPs | |
|---|---|---|
| Overview | ||
| Category | NPS Survey Platforms | CSAT Survey Tools |
| What it is | Retently is a customer experience platform for running NPS, CSAT, and CES surveys with automated follow-ups, segmentation, and trend analysis. | Customer satisfaction feedback tool for MSPs and IT providers with one-click CSAT surveys and NPS tracking. |
| Pricing | ||
| Published price | $25+ / month | $88/month ConnectWise lists Customer Feedback, formerly SmileBack, from $88/month on annual billing for Starter with 1-5 agents. Monthly-billed Starter is $105/month, and higher tiers scale… |
| Pricing model | Tiered plans | Tiered plans |
| Free options | No free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2016 | 2015 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | Chisinau, Moldova | London, UK |