Plain vs Pylon
PlainHelp & Customer Support
PylonHelp & Customer Support
Plain Help & Customer Support Customer support for developer-first companies. | Pylon Help & Customer Support Support for B2B companies. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Plain is a modern customer support platform designed for developer-first and API-first companies, providing a fast inbox, API access, and tight integration with development workflows. | Pylon is a customer support platform built for B2B companies that unifies support across Slack Connect channels, email, and in-app chat with shared inboxes and ticket management. |
| Pricing | ||
| Published price | Free: Core support features, limited seats Pro: $29/seat/month - Full features, API access Business: $69/seat/month - SLA management, advanced workflows | See Pylon's website for current pricing. Plans scale based on usage and team size. |
| Pricing model | Tiered plans | Per seat |
| Free options | No free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2021 | 2023 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | London, United Kingdom | San Francisco, California |
| Featured clients | Stytch, Knock, Inngest | B2B SaaS, Developer tools, Startups |