Vendor 1
OTRSHelp Desk & Ticketing
Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance.
$49+ / seat / monthPriceNo reviewsRating2003Founded
OTRS vs TOPdesk
Vendor decision canvas
Vendor 2
TOPdeskHelp Desk & Ticketing
Service management software connecting IT, facilities, and HR departments with self-service portals and collaborative workspaces.
$76+ / seat / monthPriceNo reviewsRating1993Founded
Carry this decision forward
OTRS + TOPdesk can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | Vendor 2 TOPdesk Help Desk & Ticketing Everything's urgent. Work on what counts. | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. | Service management software connecting IT, facilities, and HR departments with self-service portals and collaborative workspaces. |
| Pricing | ||
| Price | $49+ / seat / month | $76+ / seat / month |
| Pricing model | Per seat | Per seat |
| Free options | Free plan, Free trial | No free plan, Free trial |
| Company | ||
| Founded | 2003 | 1993 |
| Team size | 201-500 employees | 501-1000 employees |
| Headquarters | Oberursel, Germany | Delft, Netherlands |
Where these sit in Help Desk & Ticketing
- OTRS$49 / month
- TOPdesk$76 / month
- Help Desk & Ticketing median$19.8 / month
Typical monthly range: $10–$30 per seat. 6% are priced on request.
See the whole Help Desk & Ticketing market