Vendor 1
osTicketHelp & Customer Support
Open-source support ticket system with a web-based interface for managing and organizing support requests for IT departments.
$12+ / agent / monthPriceNo reviewsRating2010Founded
osTicket vs UseResponse
Vendor decision canvas
Vendor 2
UseResponseHelp & Customer Support
All-in-one customer support platform with ticketing, feedback, live chat, and knowledge base available cloud and on-premise.
$49+ / monthPriceNo reviewsRating2013Founded
Carry this decision forward
osTicket + UseResponse can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 osTicket Help & Customer Support Make. Happy. Customers. | Vendor 2 UseResponse Help & Customer Support Organize customer support software around your help center using all possible channels packed in one simple service solution | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Open-source support ticket system with a web-based interface for managing and organizing support requests for IT departments. | All-in-one customer support platform with ticketing, feedback, live chat, and knowledge base available cloud and on-premise. |
| Pricing | ||
| Price | $12+ / agent / month | $49+ / month |
| Pricing model | Free | Per seat |
| Free options | Free plan, Free trial | Free plan, Free trial |
| Company | ||
| Founded | 2010 | 2013 |
| Team size | 1-10 employees | 11-50 employees |
| Headquarters | Open Source Project | Palo Alto, CA |
Where these sit in Help & Customer Support
- osTicket$12 / month
- UseResponse$49 / month
- Help & Customer Support median$30 / month
Typical monthly range: $19.75–$99 per seat. 16% are priced on request.
See the whole Help & Customer Support market