Nicereply vs SmileBack
NicereplyCSAT Survey Tools
SmileBackCSAT Survey Tools
$88/monthPublished price
Nicereply CSAT Survey Tools Customer satisfaction survey tool. | SmileBack CSAT Survey Tools The #1 customer satisfaction platform designed for MSPs | |
|---|---|---|
| Overview | ||
| Category | CSAT Survey Tools | CSAT Survey Tools |
| What it is | Nicereply provides CSAT, CES, and NPS surveys embedded in email signatures and help desk tickets for support teams. | Customer satisfaction feedback tool for MSPs and IT providers with one-click CSAT surveys and NPS tracking. |
| Pricing | ||
| Published price | Mini: $59/month for 3 agents Start: $119/month for 10 agents Grow: $239/month for 25 agents Business: $359/month for 50 agents | $88/month ConnectWise lists Customer Feedback, formerly SmileBack, from $88/month on annual billing for Starter with 1-5 agents. Monthly-billed Starter is $105/month, and higher tiers scale… |
| Pricing model | Tiered plans | Tiered plans |
| Free options | No free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2009 | 2015 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | Bratislava, Slovakia | London, UK |
| Featured clients | Microsoft, Lenovo, Hubspot | Not available |