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Klaus (Zendesk QA) vs Tethr

Klaus (Zendesk QA) logo
Klaus (Zendesk QA)Quality Assurance for Support
From $35 / seat / moPublished price
Tethr logo
TethrCustomer Effort Score
CustomPublished price
Klaus (Zendesk QA) logo
Klaus (Zendesk QA)
Quality Assurance for Support

Quality assurance for support teams.

Tethr logo
Tethr
Customer Effort Score

AI conversation analytics for CX.

Overview
CategoryQuality Assurance for SupportCustomer Effort Score
What it isKlaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.Tethr provides AI-powered conversation analytics that automatically scores customer effort, sentiment, and experience from support interactions.
Pricing
Published priceFrom $35 / seat / mo
Now sold as Zendesk QA (Klaus was acquired by Zendesk); priced per agent per month, listed around $35/agent/mo (some sources cite ~$25). Rebranded from Klaus to Zendesk QA and off…
Custom
No published pricing; subscription quoted by users, conversation channels, and volume. Third-party estimates cite roughly $30K-$80K+/yr. Free trial available (upload up to 1,000 c…
Pricing modelPer seatCustom quote
Free optionsNo free plan · Free trialFree plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded20182010
Team size51-200 employees51-200 employees
HeadquartersTallinn, EstoniaAustin, Texas
Featured clientsAutomattic, Epic Games, WistiaInsurance companies, Financial services, Healthcare

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