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Klaus (Zendesk QA) vs PlaybookHQ

Klaus (Zendesk QA) logo
Klaus (Zendesk QA)Quality Assurance for Support
From $35 / seat / moPublished price
PlaybookHQ logo
PlaybookHQQuality Assurance for Support
From $34 / moPublished price
Klaus (Zendesk QA) logo
Klaus (Zendesk QA)
Quality Assurance for Support

Quality assurance for support teams.

PlaybookHQ logo
PlaybookHQ
Quality Assurance for Support

Your Mission Control Engine for Quality in Healthcare

Overview
CategoryQuality Assurance for SupportQuality Assurance for Support
What it isKlaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.Support QA platform for call scoring, agent coaching, and quality metrics.
Pricing
Published priceFrom $35 / seat / mo
Now sold as Zendesk QA (Klaus was acquired by Zendesk); priced per agent per month, listed around $35/agent/mo (some sources cite ~$25). Rebranded from Klaus to Zendesk QA and off…
From $34 / mo
Free User tier ($0, read-only access); Light License $34/mo ($400/yr); Standard License $92/mo ($1,100/yr). 30-day free trial available. Cloud or on-premise. (Vendor now at playbo…
Pricing modelPer seatPer seat
Free optionsNo free plan · Free trialFree plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded20182020
Team size51-200 employees11-50 employees
HeadquartersTallinn, EstoniaAustin, TX
Featured clientsAutomattic, Epic Games, WistiaNot available

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