Intercom vs UseResponse
IntercomHelp & Customer Support
UseResponseHelp & Customer Support
Starts at $49/mo for 2 agentsPublished price
Intercom Help & Customer Support The complete AI-first customer service platform | UseResponse Help & Customer Support Organize customer support software around your help center using all possible channels packed in one simple service solution | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human agents manage complex issues. | All-in-one customer support platform with ticketing, feedback, live chat, and knowledge base available cloud and on-premise. |
| Pricing | ||
| Published price | Essential: $29/seat/month (annual) - Messenger, Fin AI, shared inbox Advanced: $85/seat/month (annual) - Automation, multiple inboxes, 20 Lite seats Expert: $132/seat/month (annua… | Starts at $49/mo for 2 agents |
| Pricing model | Tiered plans | Per seat |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | 1 year free Live now | None right now |
| Company | ||
| Founded | 2011 | 2013 |
| Team size | 501-1,000 employees | 11-50 employees |
| Headquarters | San Francisco, California | Palo Alto, CA |
| Featured clients | Amazon, Microsoft, Atlassian | Not available |
Where these sit in Help & Customer Support
- Intercom$348
- UseResponse$588
- Help & Customer Support median$360
Per seat, per year, across 14 products publishing a price. Half of Help & Customer Support sits between $240 and $1,188, and 15% of its plans are priced on request.
See the whole Help & Customer Support market