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Hornbill vs Serviceware

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HornbillITSM Process Automation

ServicewareIntelligent Process Automation

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ITSM Process Automation

Overview

Focus

ITSM Process Automation

Intelligent Process Automation

Product

Collaborative IT service management platform with codeless process automation and enterprise service management beyond IT.

Enterprise service management platform with financial management, knowledge management, and process automation for large organizations.

Website

Headquarters

Ruislip, United Kingdom

Idstein, Germany

Company size

51-200 employees

201-500 employees

Founded

1995

1998

Pricing details

Free options

Free trial

Source updated

Nov 1, 2026

Oct 30, 2026

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