Hornbill vs OTRS
HornbillITSM Process Automation
From $55 / seat / moPublished price
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
Hornbill ITSM Process Automation Making life at work better | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | ITSM Process Automation | Help Desk & Ticketing |
| What it is | Collaborative IT service management platform with codeless process automation and enterprise service management beyond IT. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | From $55 / seat / mo Per-user subscription with a 10-user minimum and volume discounts; free implementation. Historical published pricing was around GBP 42.50/user/mo (~$55). Current rates are quote-b… | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Per seat | Per seat |
| Free options | No free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 1995 | 2003 |
| Team size | 51-200 employees | 201-500 employees |
| Headquarters | Ruislip, UK | Oberursel, Germany |