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Project Management CRM AI Coding Assistants Help & Customer Support Hot in AI With an offer
PriceHelp & Customer Support median $29
Published entry price $19+ per agent / month
Annual estimate10 people, entry price
Not available
Offer
No offer right now
No offer right now
Evidence sheet Focus
Help & Customer Support
Help & Customer Support
Product
Secure open-source and cloud helpdesk platform with SOC2 compliance.
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
Headquarters
New York, New York
Berlin, Germany
Company size
11-50 employees
11-50 employees
Plan
Published entry price
Not available
Published rate
$19+ / agent / month
Not available
Billable seats
10
Not available
Free options
Free plan, Free trial
Free trial
Other costs
Not available
Not available
Pricing source
Not available
Source updated
Oct 19, 2026
Oct 19, 2026
Capabilities
Plan capabilities
Integrations
Buyer fit
Best for
Company size
Security and switching
Security reviews
Security and migration
Case studies and sources
Case studies
Customer evidence
Open the full comparison Plan limits, integrations, security reviews and case studies for every product you compare.
Help & Customer Support Product Category Price Offer
Zendesk Zendesk is a leading customer service platform that provides ticketing, messaging, help centers… Help & Customer Support Not available 6 months free Not available 6 months free Intercom Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center… Help & Customer Support Not available 1 year free Not available 1 year free Crisp Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox,… Help & Customer Support Not available Not available Pylon Pylon is a customer support platform built for B2B companies that unifies support across Slack… Help & Customer Support Not available Not available osTicket Open-source support ticket system with a web-based interface for managing and organizing suppor… Help & Customer Support $12+ / agent / month $12+ / agent / month Chatwoot Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel mess… Help & Customer Support Not available Not available Zammad Zammad is an open-source web-based helpdesk and ticketing system that manages customer communic… Help & Customer Support Not available In comparison Not available MetaDialog Conversational AI platform for enterprise customer service with hybrid LLM and symbolic AI engi… Help & Customer Support $29+ / month $29+ / month Plain Plain is a modern customer support platform designed for developer-first and API-first companie… Help & Customer Support Not available Not available Front Front is a customer operations platform that combines shared inboxes, live chat, and ticketing… Help & Customer Support Not available 6 months free Not available 6 months free HelpDesk Polish ticketing system from Text company for customer support teams. Help & Customer Support Not available Not available Helprace Customer service suite with knowledge base, community forum, feedback portal, and help desk for… Help & Customer Support $9+ / agent / month $9+ / agent / month Helpy.io alternatives Zammad alternatives 
