Helprace vs ScreenSteps
HelpraceHelp & Customer Support
Starts at $9/agent/moPublished price
ScreenStepsKnowledge Base Platforms
From $10 / seat / moPublished price
Helprace Help & Customer Support Capable Teams & Happy Customers | ScreenSteps Knowledge Base Platforms Create trusted SOPs in minutes with an AI-powered knowledge base. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Knowledge Base Platforms |
| What it is | Customer service suite with knowledge base, community forum, feedback portal, and help desk for support teams. | Knowledge ops platform for creating and delivering procedural guides for customer service teams. |
| Pricing | ||
| Published price | Starts at $9/agent/mo | From $10 / seat / mo ScreenSteps offers per-user plans (reported Answer ~$10/user/mo, Guide ~$20/user/mo, plus custom Enterprise), and package/monthly-floor pricing such as a Standard plan around $239… |
| Pricing model | Per seat | Tiered plans |
| Free options | Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2012 | 2008 |
| Team size | 1-10 employees | 11-50 employees |
| Headquarters | Remote | Kaysville, UT |