Vendor 1
HelpDeskHelp & Customer Support
Polish ticketing system from Text company for customer support teams.
No reviewsRating2019Founded
HelpDesk vs Zammad
Vendor decision canvas
Vendor 2
ZammadHelp & Customer Support
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
No reviewsRating2016Founded
Carry this decision forward
HelpDesk + Zammad can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 HelpDesk Help & Customer Support Advanced ticketing made easy | Vendor 2 Zammad Help & Customer Support Open-source helpdesk and ticketing. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Polish ticketing system from Text company for customer support teams. | Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels. |
| Pricing | ||
| Pricing model | Per seat | Tiered plans |
| Free options | Free trial | No free plan, Free trial |
| Company | ||
| Founded | 2019 | 2016 |
| Team size | 51-200 employees | 11-50 employees |
| Headquarters | Wroclaw, Poland | Berlin, Germany |
| Featured clients | Not available | Government agencies, SMBs, Nonprofits |
