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HelpDesk vs Zammad

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HelpDeskHelp & Customer Support
ZammadHelp & Customer Support
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Help & Customer Support

Overview
Focus
Help & Customer Support
Help & Customer Support
Product
Polish ticketing system from Text company for customer support teams.
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
Headquarters
Wroclaw, Poland
Berlin, Germany
Company size
51-200 employees
11-50 employees
Founded
2019
2016
Pricing details
Free options
Free trial
Free trial
Source updated
Oct 29, 2026
Nov 11, 2026

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Help & Customer Support