Vendor 1
GrooveCustomer Support
Customer support platform for small businesses with shared inbox, knowledge base, and reporting.
$16+ / user / monthPriceNo reviewsRating2011Founded
Groove vs HelpScout
Vendor decision canvas
Vendor 2
HelpScoutCustomer Support
Customer support platform with shared inbox and knowledge base.
No reviewsRating2011Founded
Carry this decision forward
Groove + HelpScout can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 Groove Customer Support Turn support into a revenue engine | Vendor 2 HelpScout Customer Support Businesses that run on relationships run support on Help Scout | |
|---|---|---|
| Overview | ||
| Category | Customer Support | Customer Support |
| What it is | Customer support platform for small businesses with shared inbox, knowledge base, and reporting. | Customer support platform with shared inbox and knowledge base. |
| Pricing | ||
| Price | $16+ / user / month | Not available |
| Pricing model | Custom quote | Per seat |
| Free options | Free plan | Free plan, Free trial |
| Company | ||
| Founded | 2011 | 2011 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | Providence, RI | Boston, MA |
Where these sit in Customer Support
- Groove$16 / month
- Customer Support median$27.5 / month
Typical monthly range: $9.25–$48 per seat. 28% are priced on request.
See the whole Customer Support market