GetFeedback vs SmileBack
GetFeedbackCustomer Feedback
CustomPublished price
SmileBackCSAT Survey Tools
$88/monthPublished price
GetFeedback Customer Feedback Customer feedback for Salesforce. | SmileBack CSAT Survey Tools The #1 customer satisfaction platform designed for MSPs | |
|---|---|---|
| Overview | ||
| Category | Customer Feedback | CSAT Survey Tools |
| What it is | GetFeedback is a customer feedback platform built for Salesforce that captures CSAT, NPS, and CES surveys across email, SMS, web, and in-app channels. | Customer satisfaction feedback tool for MSPs and IT providers with one-click CSAT surveys and NPS tracking. |
| Pricing | ||
| Published price | Custom No published vendor pricing; the pricing page is now a migration notice to SurveyMonkey/Momentive, and inquiries route to sales for a quote. GetFeedback Direct (Salesforce-native)… | $88/month ConnectWise lists Customer Feedback, formerly SmileBack, from $88/month on annual billing for Starter with 1-5 agents. Monthly-billed Starter is $105/month, and higher tiers scale… |
| Pricing model | Custom quote | Tiered plans |
| Free options | No free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2013 | 2015 |
| Team size | 51-200 employees | 11-50 employees |
| Headquarters | San Francisco, California | London, UK |