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Evidence sheet Focus
Live Chat
Business Messaging
Product
Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration.
Swiss conversational engagement platform providing co-browsing, messaging, and video for banks and insurers.
Headquarters
San Mateo, California
Basel, Switzerland
Company size
5,001-10,000 employees
51-200 employees
Free options
Free plan, Free trial
Source updated
Nov 2, 2026
Oct 29, 2026
Capabilities
Plan capabilities
Integrations
Buyer fit
Best for
Company size
Security and switching
Security reviews
Security and migration
Case studies and sources
Case studies
Customer evidence
Open the full comparison Plan limits, integrations, security reviews and case studies for every product you compare.
Live Chat Product Category Price Offer
Tawk.to Tawk.to is a free live chat application for websites providing real-time messaging, ticketing,… Live Chat $29+ / month $29+ / month LiveChat Live chat software for ecommerce and B2B websites with AI assistant and 200+ integrations to he… Live Chat $20+ / user / month $20+ / user / month Freshchat Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat… Live Chat In comparison WhatsApp Chat by Elfsight WhatsApp chat widget and 80+ website apps. Live Chat Glip Free Free team messaging and collaboration from RingCentral with chat, video, and tasks. Live Chat $14.99+ / user / month $14.99+ / user / month Chatra Live chat tool for e-commerce websites with group chats, automatic triggers, and a messenger-st… Live Chat $17+ / agent / month $17+ / agent / month StreamElements Streamer-focused platform for overlays, bots, tipping, and merch with deep Twitch and YouTube i… Live Chat Free Free Smartsupp Live chat and chatbot platform with visitor recording that helps e-commerce businesses understa… Live Chat $19.50+ / month $19.50+ / month Tidio Tidio offers a multichannel chatbot solution for small and medium businesses, integrating live… Live Chat $60 / month $60 / month Chatway Live chat software for websites. Live Chat Pure Chat Simple and powerful live chat software for small and mid-sized teams to engage website visitors. Live Chat $39+ / user / month $39+ / user / month Chaport Modern live chat software for sales and support with auto-invitations, typing insights, and a m… Live Chat $19+ / month $19+ / month Freshchat alternatives Unblu alternatives 
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