Freshchat vs Intercom
FreshchatLive Chat
IntercomHelp & Customer Support
Freshchat Live Chat Modern messaging for customer engagement. | Intercom Help & Customer Support The complete AI-first customer service platform | |
|---|---|---|
| Overview | ||
| Category | Live Chat | Help & Customer Support |
| What it is | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. | Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human agents manage complex issues. |
| Pricing | ||
| Published price | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. | Essential: $29/seat/month (annual) - Messenger, Fin AI, shared inbox Advanced: $85/seat/month (annual) - Automation, multiple inboxes, 20 Lite seats Expert: $132/seat/month (annua… |
| Pricing model | Not available | Tiered plans |
| Free options | Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | 1 year free Live now |
| Company | ||
| Founded | 2010 | 2011 |
| Team size | 5,001-10,000 employees | 501-1,000 employees |
| Headquarters | San Mateo, California | San Francisco, California |
| Featured clients | PhonePe, MakeMyTrip, Klarna | Amazon, Microsoft, Atlassian |