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DialogTech vs Refract

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DialogTechConversation Intelligence
RefractConversation Intelligence
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Conversation Intelligence

Overview
Focus
Conversation Intelligence
Conversation Intelligence
Product
Conversation AI platform acquired by Invoca for call tracking, routing, and voice analytics for marketers.
Conversation intelligence for sales teams with call recording, AI analysis, coaching triggers, and deal risk detection.
Headquarters
Chicago, Illinois
Newcastle, United Kingdom
Company size
51-200 employees
11-50 employees
Founded
2005
2015
Pricing details
Source updated
Nov 2, 2026
Oct 29, 2026

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Conversation Intelligence