Vendor 1
DeskDirectorIT Service Management
IT service portal with approval workflows, ticket management, and client communication for managed service providers.
$97+ / monthPriceNo reviewsRating2014Founded
DeskDirector vs Vivantio
Vendor decision canvas
Vendor 2
VivantioIT Service Management
Flexible service management platform for mid-market B2B teams with configurable workflows and customer-focused service optimization.
$59+ / user / monthPriceNo reviewsRating2003Founded
Carry this decision forward
DeskDirector + Vivantio can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 DeskDirector IT Service Management #1 Low Code Automation & Ticketing Solution | Vendor 2 Vivantio IT Service Management Step up from a basic helpdesk to ITIL-aligned service management | |
|---|---|---|
| Overview | ||
| Category | IT Service Management | IT Service Management |
| What it is | IT service portal with approval workflows, ticket management, and client communication for managed service providers. | Flexible service management platform for mid-market B2B teams with configurable workflows and customer-focused service optimization. |
| Pricing | ||
| Price | $97+ / month | $59+ / user / month |
| Pricing model | Tiered plans | Per seat |
| Free options | Not available | No free plan |
| Company | ||
| Founded | 2014 | 2003 |
| Team size | 11-50 employees | 51-200 employees |
| Headquarters | Auckland, New Zealand | Boston, MA |
