Desk365 vs OTRS
Desk365Help Desk & Ticketing
Starts at $12/agent/moPublished price
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
Desk365 Help Desk & Ticketing AI-powered helpdesk for teams of all sizes | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | Starts at $12/agent/mo | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Per seat | Per seat |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2021 | 2003 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | Sunnyvale, CA | Oberursel, Germany |
Where these sit in Help Desk & Ticketing
- Desk365$144
- OTRS$588
- Help Desk & Ticketing median$238
Per seat, per year, across 12 products publishing a price. Half of Help Desk & Ticketing sits between $120 and $360, and 5% of its plans are priced on request.
See the whole Help Desk & Ticketing market