Vendor 1
Desk365Help Desk & Ticketing
Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal.
$12+ / agent / monthPriceNo reviewsRating2021Founded
Desk365 vs OTRS
Vendor decision canvas
Vendor 2
OTRSHelp Desk & Ticketing
Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance.
$49+ / seat / monthPriceNo reviewsRating2003Founded
Carry this decision forward
Desk365 + OTRS can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 Desk365 Help Desk & Ticketing AI-powered helpdesk for teams of all sizes | Vendor 2 OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Price | $12+ / agent / month | $49+ / seat / month |
| Pricing model | Per seat | Per seat |
| Free options | Free plan, Free trial | Free plan, Free trial |
| Company | ||
| Founded | 2021 | 2003 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | Sunnyvale, CA | Oberursel, Germany |
Where these sit in Help Desk & Ticketing
- Desk365$12 / month
- OTRS$49 / month
- Help Desk & Ticketing median$19.8 / month
Typical monthly range: $10–$30 per seat. 6% are priced on request.
See the whole Help Desk & Ticketing market