Vendor 1
Desk365Help Desk & Ticketing
Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal.
$12+ / agent / monthPriceNo reviewsRating2021Founded
Desk365 vs Issuetrak
Vendor decision canvas
Vendor 2
IssuetrakHelp Desk & Ticketing
Issue tracking and help desk software for customer support, internal IT, and complaint management.
$26+ / agent / monthPriceNo reviewsRating1992Founded
Carry this decision forward
Desk365 + Issuetrak can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 Desk365 Help Desk & Ticketing AI-powered helpdesk for teams of all sizes | Vendor 2 Issuetrak Help Desk & Ticketing Track every issue. Answer every request. | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal. | Issue tracking and help desk software for customer support, internal IT, and complaint management. |
| Pricing | ||
| Price | $12+ / agent / month | $26+ / agent / month |
| Pricing model | Per seat | Per seat |
| Free options | Free plan, Free trial | No free plan |
| Company | ||
| Founded | 2021 | 1992 |
| Team size | 11-50 employees | 51-200 employees |
| Headquarters | Sunnyvale, CA | Virginia Beach, VA |
Where these sit in Help Desk & Ticketing
- Desk365$12 / month
- Issuetrak$26 / month
- Help Desk & Ticketing median$19.8 / month
Typical monthly range: $10–$30 per seat. 6% are priced on request.
See the whole Help Desk & Ticketing market