Delighted vs SmileBack
DelightedSurvey Software
SmileBackCSAT Survey Tools
$88/monthPublished price
Delighted Survey Software Simple customer feedback surveys. | SmileBack CSAT Survey Tools The #1 customer satisfaction platform designed for MSPs | |
|---|---|---|
| Overview | ||
| Category | Survey Software | CSAT Survey Tools |
| What it is | Delighted by Qualtrics provides simple NPS, CSAT, CES, and custom surveys with beautiful design and quick setup for product and CX teams. | Customer satisfaction feedback tool for MSPs and IT providers with one-click CSAT surveys and NPS tracking. |
| Pricing | ||
| Published price | Free: 50 responses/month Starter: $17/month Growth: $35/month Premium: From $224/month | $88/month ConnectWise lists Customer Feedback, formerly SmileBack, from $88/month on annual billing for Starter with 1-5 agents. Monthly-billed Starter is $105/month, and higher tiers scale… |
| Pricing model | Custom quote | Tiered plans |
| Free options | Not available | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2013 | 2015 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | San Francisco, California | London, UK |
| Featured clients | Allbirds, Instacart, Peloton | Not available |