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Customer Thermometer vs SmileBack

Customer Thermometer logo
Customer ThermometerCustomer Survey Platforms
Starts at $29/moPublished price
SmileBack logo
SmileBackCSAT Survey Tools
$88/monthPublished price
Customer Thermometer logo
Customer Thermometer
Customer Survey Platforms

The only customer satisfaction survey answered easily from email inboxes, providing industry leading response rate feedback

SmileBack logo
SmileBack
CSAT Survey Tools

The #1 customer satisfaction platform designed for MSPs

Overview
CategoryCustomer Survey PlatformsCSAT Survey Tools
What it isOne-click feedback survey tool with email embedded buttons for quick customer satisfaction.Customer satisfaction feedback tool for MSPs and IT providers with one-click CSAT surveys and NPS tracking.
Pricing
Published priceStarts at $29/mo$88/month
ConnectWise lists Customer Feedback, formerly SmileBack, from $88/month on annual billing for Starter with 1-5 agents. Monthly-billed Starter is $105/month, and higher tiers scale…
Pricing modelUsage-basedTiered plans
Free optionsFree plan · Free trialNo free plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded20122015
Team size11-50 employees11-50 employees
HeadquartersReading, UKLondon, UK

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