Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options.
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
Crisp + Zammad can move into a shared evaluation.
| Vendor 1 Crisp Help & Customer Support The AI customer support platform for every business. | Vendor 2 Zammad Help & Customer Support Open-source helpdesk and ticketing. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options. | Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels. |
| Pricing | ||
| Pricing model | Flat rate | Tiered plans |
| Free options | Free plan, Free trial | No free plan, Free trial |
| Company | ||
| Founded | 2015 | 2016 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | Nantes, France | Berlin, Germany |
| Featured clients | SmartSuite, Ramp, Mention | Government agencies, SMBs, Nonprofits |
