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Crescendo AI vs Klaus (Zendesk QA)

Crescendo AI logo
Crescendo AIAI Customer Service Agents
Usage-basedPublished price
Klaus (Zendesk QA) logo
Klaus (Zendesk QA)Quality Assurance for Support
From $35 / seat / moPublished price
Crescendo AI logo
Crescendo AI
AI Customer Service Agents

AI-augmented customer support platform.

Klaus (Zendesk QA) logo
Klaus (Zendesk QA)
Quality Assurance for Support

Quality assurance for support teams.

Overview
CategoryAI Customer Service AgentsQuality Assurance for Support
What it isCrescendo AI provides an AI-augmented customer support platform that combines AI agents with human experts to deliver high-quality customer experiences at scale.Klaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.
Pricing
Published priceUsage-based
Crescendo prices per successfully resolved ticket, reported from ~$1.25 per resolution plus a fixed monthly managed-services fee (around $2,900). Setup and support are free; you p…
From $35 / seat / mo
Now sold as Zendesk QA (Klaus was acquired by Zendesk); priced per agent per month, listed around $35/agent/mo (some sources cite ~$25). Rebranded from Klaus to Zendesk QA and off…
Pricing modelUsage-basedPer seat
Free optionsNo free plan · Free trialNo free plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded20232018
Team size51-200 employees51-200 employees
HeadquartersSan Francisco, CaliforniaTallinn, Estonia
Featured clientsNot availableAutomattic, Epic Games, Wistia

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