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Convin vs Klaus (Zendesk QA)

Convin logo
ConvinConversation Intelligence
CustomPublished price
Klaus (Zendesk QA) logo
Klaus (Zendesk QA)Quality Assurance for Support
From $35 / seat / moPublished price
Convin logo
Convin
Conversation Intelligence

AI-powered conversation analytics.

Klaus (Zendesk QA) logo
Klaus (Zendesk QA)
Quality Assurance for Support

Quality assurance for support teams.

Overview
CategoryConversation IntelligenceQuality Assurance for Support
What it isConvin analyzes conversations across voice, email, and chat to provide coaching insights, automated quality assurance, and performance analytics for sales teams.Klaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.
Pricing
Published priceCustom
Convin does not publish standard prices on its own pricing page (contact sales). It offers a free/free-forever plan plus custom paid plans quoted by features and usage; third-part…
From $35 / seat / mo
Now sold as Zendesk QA (Klaus was acquired by Zendesk); priced per agent per month, listed around $35/agent/mo (some sources cite ~$25). Rebranded from Klaus to Zendesk QA and off…
Pricing modelCustom quotePer seat
Free optionsFree plan · No free trialNo free plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded20202018
Team size51-200 employees51-200 employees
HeadquartersBengaluru, IndiaTallinn, Estonia
Featured clientsNot availableAutomattic, Epic Games, Wistia

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