Chatwoot vs Zammad
ChatwootHelp & Customer Support
ZammadHelp & Customer Support
Chatwoot Help & Customer Support Open-source customer support platform. | Zammad Help & Customer Support Open-source helpdesk and ticketing. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels. |
| Pricing | ||
| Published price | Self-hosted (Free): MIT licensed, full feature set Cloud Startups: Free for eligible open-source projects Cloud Business: $19-99/agent/month - AI credits, premium features Enterpr… | Contact Zammad for detailed pricing information. Plans typically scale based on team size and usage requirements. |
| Pricing model | Tiered plans | Tiered plans |
| Free options | Free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2020 | 2016 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | San Francisco, California | Berlin, Germany |
| Featured clients | CircleCI, Accel, Freshworks | Government agencies, SMBs, Nonprofits |