Chatwoot vs Plain
ChatwootHelp & Customer Support
PlainHelp & Customer Support
Chatwoot Help & Customer Support Open-source customer support platform. | Plain Help & Customer Support Customer support for developer-first companies. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | Plain is a modern customer support platform designed for developer-first and API-first companies, providing a fast inbox, API access, and tight integration with development workflows. |
| Pricing | ||
| Published price | Self-hosted (Free): MIT licensed, full feature set Cloud Startups: Free for eligible open-source projects Cloud Business: $19-99/agent/month - AI credits, premium features Enterpr… | Free: Core support features, limited seats Pro: $29/seat/month - Full features, API access Business: $69/seat/month - SLA management, advanced workflows |
| Pricing model | Tiered plans | Tiered plans |
| Free options | Free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2020 | 2021 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | San Francisco, California | London, United Kingdom |
| Featured clients | CircleCI, Accel, Freshworks | Stytch, Knock, Inngest |