ChatwootHelp & Customer Support
Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk.
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Chatwoot vs osTicket
Vendor decision canvas
osTicketHelp & Customer Support
Open-source support ticket system with a web-based interface for managing and organizing support requests for IT departments.
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Evidence sheet
2-vendor view| Vendor 1 Chatwoot Help & Customer Support Open-source customer support platform. | Vendor 2 osTicket Help & Customer Support Make. Happy. Customers. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | Open-source support ticket system with a web-based interface for managing and organizing support requests for IT departments. |
| Pricing | ||
| Plan | Loading plans | Loading plans |
| Published rate | Loading plans | Loading plans |
| Billable seats | Loading plans | Loading plans |
| Annual estimate | Loading plans | Loading plans |
| Pricing model | Tiered plans | Free |
| Free options | Free plan, Free trial | Free plan, Free trial |
| Company | ||
| Founded | 2020 | 2010 |
| Team size | 11-50 employees | 1-10 employees |
| Headquarters | San Francisco, California | Open Source Project |
| Featured clients | CircleCI, Accel, Freshworks | Not available |
Where these sit in Help & Customer Support
- osTicket$12 / month
- Help & Customer Support median$29 / month
Typical monthly range: $20–$99 per seat. 16% are priced on request.
See the whole Help & Customer Support market