ChatwootHelp & Customer Support
Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk.
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Chatwoot vs IrisAgent
Vendor decision canvas
IrisAgentHelp & Customer Support
AI support automation platform that triages tickets, surfaces root causes, and routes product issues to engineering.
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Evidence sheet
2-vendor view| Vendor 1 Chatwoot Help & Customer Support Open-source customer support platform. | Vendor 2 IrisAgent Help & Customer Support AI support agents that resolve tickets without hallucinations | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | AI support automation platform that triages tickets, surfaces root causes, and routes product issues to engineering. |
| Pricing | ||
| Plan | Loading plans | Loading plans |
| Published rate | Loading plans | Loading plans |
| Billable seats | Loading plans | Loading plans |
| Annual estimate | Loading plans | Loading plans |
| Pricing model | Tiered plans | Tiered plans |
| Free options | Free plan, Free trial | Free plan, Free trial |
| Company | ||
| Founded | 2020 | 2019 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | San Francisco, California | Palo Alto, CA |
| Featured clients | CircleCI, Accel, Freshworks | Not available |
Where these sit in Help & Customer Support
- IrisAgent$500 / month
- Help & Customer Support median$29 / month
Typical monthly range: $20–$99 per seat. 16% are priced on request.
See the whole Help & Customer Support market