Chatwoot vs Crisp
ChatwootHelp & Customer Support
CrispHelp & Customer Support
Chatwoot Help & Customer Support Open-source customer support platform. | Crisp Help & Customer Support The AI customer support platform for every business. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options. |
| Pricing | ||
| Published price | Self-hosted (Free): MIT licensed, full feature set Cloud Startups: Free for eligible open-source projects Cloud Business: $19-99/agent/month - AI credits, premium features Enterpr… | Basic (Free): Website chat widget, basic features Pro: $25/workspace/month - Full shared inbox, automations Essentials: $95/workspace/month - Full-featured support platform Enterp… |
| Pricing model | Tiered plans | Flat rate |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2020 | 2015 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | San Francisco, California | Nantes, France |
| Featured clients | CircleCI, Accel, Freshworks | SmartSuite, Ramp, Mention |
Where these sit in Help & Customer Support
- Crisp$300
- Help & Customer Support median$360
Per seat, per year, across 14 products publishing a price. Half of Help & Customer Support sits between $240 and $1,188, and 15% of its plans are priced on request. Chatwoot states a range rather than a single yearly figure, so it is not marked here.
See the whole Help & Customer Support market