CallMiner vs Tethr
CallMinerConversation Analytics
CustomPublished price
TethrCustomer Effort Score
CustomPublished price
CallMiner Conversation Analytics Conversation intelligence platform. | Tethr Customer Effort Score AI conversation analytics for CX. | |
|---|---|---|
| Overview | ||
| Category | Conversation Analytics | Customer Effort Score |
| What it is | CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights. | Tethr provides AI-powered conversation analytics that automatically scores customer effort, sentiment, and experience from support interactions. |
| Pricing | ||
| Published price | Custom CallMiner does not publish pricing; it sells bundled packages priced by number of users or interaction/audio volume, quoted per organization. Historical third-party figures cite ~… | Custom No published pricing; subscription quoted by users, conversation channels, and volume. Third-party estimates cite roughly $30K-$80K+/yr. Free trial available (upload up to 1,000 c… |
| Pricing model | Custom quote | Custom quote |
| Free options | No free plan · No free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2002 | 2010 |
| Team size | 201-500 employees | 51-200 employees |
| Headquarters | Waltham, Massachusetts | Austin, Texas |
| Featured clients | Penn National Insurance, Conduent, Harris Teeter | Insurance companies, Financial services, Healthcare |