Calabrio vs Five9
CalabrioContact Center Workforce Management
From $75 / seat / moPublished price
Five9Contact Center as a Service
Calabrio Contact Center Workforce Management Workforce engagement management. | Five9 Contact Center as a Service Intelligent cloud contact center. | |
|---|---|---|
| Overview | ||
| Category | Contact Center Workforce Management | Contact Center as a Service |
| What it is | Calabrio provides workforce engagement management for contact centers with WFM, QM, analytics, and AI-powered insights. | Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analytics. |
| Pricing | ||
| Published price | From $75 / seat / mo Contact-center workforce engagement (WFM, quality management, analytics). Reported to start around $75 per agent/mo on a per-user subscription; modules (WFM, Analytics) priced sep… | Digital: $119/user/month Core: $119/user/month Premium: $169/user/month Ultimate: $229/user/month |
| Pricing model | Custom quote | Tiered plans |
| Free options | No free plan · No free trial | No free plan |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2007 | 2001 |
| Team size | 501-1000 employees | 1001-5000 employees |
| Headquarters | Minneapolis, Minnesota | San Ramon, California |
| Featured clients | State Farm, BCBS, GE Appliances | Under Armour, DoorDash, Lululemon |