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Botanalytics vs Klaus (Zendesk QA)

Botanalytics logo
BotanalyticsChatbot Analytics
$49+ / monthPublished price
Klaus (Zendesk QA) logo
Klaus (Zendesk QA)Quality Assurance for Support
From $35 / seat / moPublished price
Botanalytics logo
Botanalytics
Chatbot Analytics

Analytics for conversational AI experiences.

Klaus (Zendesk QA) logo
Klaus (Zendesk QA)
Quality Assurance for Support

Quality assurance for support teams.

Overview
CategoryChatbot AnalyticsQuality Assurance for Support
What it isBotanalytics provides analytics and monitoring for chatbots and virtual assistants, tracking engagement, retention, and conversation quality.Klaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.
Pricing
Published price$49+ / month
Free: Up to 1,000 users Pro: From $49/month Enterprise: Custom pricing
From $35 / seat / mo
Now sold as Zendesk QA (Klaus was acquired by Zendesk); priced per agent per month, listed around $35/agent/mo (some sources cite ~$25). Rebranded from Klaus to Zendesk QA and off…
Pricing modelNot availablePer seat
Free optionsFree plan · Free trialNo free plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded20162018
Team size11-50 employees51-200 employees
HeadquartersSan Francisco, CaliforniaTallinn, Estonia
Featured clientsChatbot developers, Enterprise AI teams, Messaging platformsAutomattic, Epic Games, Wistia

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