Assembled vs Calabrio
AssembledContact Center Workforce Management
From $25 / seat / moPublished price
CalabrioContact Center Workforce Management
From $75 / seat / moPublished price
Assembled Contact Center Workforce Management Modern workforce management for support. | Calabrio Contact Center Workforce Management Workforce engagement management. | |
|---|---|---|
| Overview | ||
| Category | Contact Center Workforce Management | Contact Center Workforce Management |
| What it is | Assembled provides modern workforce management for support teams with AI-powered forecasting, scheduling, and real-time management. | Calabrio provides workforce engagement management for contact centers with WFM, QM, analytics, and AI-powered insights. |
| Pricing | ||
| Published price | From $25 / seat / mo Core plan from $25/user/month (scheduling, real-time dashboards, forecasting, SSO, Slack, time-off, analytics). Advanced AI features are usage/quote-based: AI Agent priced per con… | From $75 / seat / mo Contact-center workforce engagement (WFM, quality management, analytics). Reported to start around $75 per agent/mo on a per-user subscription; modules (WFM, Analytics) priced sep… |
| Pricing model | Tiered plans | Custom quote |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2018 | 2007 |
| Team size | 51-200 employees | 501-1000 employees |
| Headquarters | San Francisco, California | Minneapolis, Minnesota |
| Featured clients | Stripe, Etsy, GoFundMe | State Farm, BCBS, GE Appliances |