AskNicely vs SmileBack
AskNicelyNPS Survey Platforms
CustomPublished price
SmileBackCSAT Survey Tools
$88/monthPublished price
AskNicely NPS Survey Platforms Frontline customer experience platform. | SmileBack CSAT Survey Tools The #1 customer satisfaction platform designed for MSPs | |
|---|---|---|
| Overview | ||
| Category | NPS Survey Platforms | CSAT Survey Tools |
| What it is | AskNicely provides NPS and CX measurement for frontline teams with real-time feedback, coaching, and recognition tools. | Customer satisfaction feedback tool for MSPs and IT providers with one-click CSAT surveys and NPS tracking. |
| Pricing | ||
| Published price | Custom Three plans (Learn, Grow, Transform) priced by annual response volume; amounts not published. SSO add-on $1,500/yr. No free trial by design. Third-party data suggests roughly $3,6… | $88/month ConnectWise lists Customer Feedback, formerly SmileBack, from $88/month on annual billing for Starter with 1-5 agents. Monthly-billed Starter is $105/month, and higher tiers scale… |
| Pricing model | Usage-based | Tiered plans |
| Free options | No free plan · No free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2014 | 2015 |
| Team size | 51-200 employees | 11-50 employees |
| Headquarters | Portland, Oregon | London, UK |
| Featured clients | Servicetitan customers, Multi-location services, Franchise businesses | Not available |