AmplifAI vs CallMiner
AmplifAIConversation Analytics
CustomPublished price
CallMinerConversation Analytics
CustomPublished price
AmplifAI Conversation Analytics AI performance management for contact centers. | CallMiner Conversation Analytics Conversation intelligence platform. | |
|---|---|---|
| Overview | ||
| Category | Conversation Analytics | Conversation Analytics |
| What it is | AmplifAI connects speech analytics, sentiment, and conversation insights to automated QA, coaching workflows, and performance dashboards with 150+ integrations. | CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights. |
| Pricing | ||
| Published price | Custom No public list price; contact sales. Per-user pricing across Essentials, Professional, and Enterprise tiers, with BPO-specific rates lower than enterprise retail. Third-party esti… | Custom CallMiner does not publish pricing; it sells bundled packages priced by number of users or interaction/audio volume, quoted per organization. Historical third-party figures cite ~… |
| Pricing model | Per seat | Custom quote |
| Free options | No free plan · Free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2018 | 2002 |
| Team size | 51-200 employees | 201-500 employees |
| Headquarters | Plano, Texas | Waltham, Massachusetts |
| Featured clients | Not available | Penn National Insurance, Conduent, Harris Teeter |