8x8 vs Cyara
8x8Unified Communications
CyaraContact Center AI Observability
CustomPublished price
8x8 Unified Communications One platform for voice, video, chat, and contact center. | Cyara Contact Center AI Observability Power your CX with Agentic AI | |
|---|---|---|
| Overview | ||
| Category | Unified Communications | Contact Center AI Observability |
| What it is | 8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution. | CX assurance platform for testing and monitoring IVR and contact center experiences. |
| Pricing | ||
| Published price | X2: $28/user/month - Voice, video, messaging for all employees X4: $57/user/month - Advanced analytics, supervisor features Contact Center: Custom pricing - Omnichannel contact ce… | Custom Quote-only enterprise pricing based on channels, usage, and modules; positioned for mid-market to enterprise contact centers and noted as a premium spend. No public price publishe… |
| Pricing model | Not available | Custom quote |
| Free options | Not available | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 1987 | 2006 |
| Team size | 1,001-5,000 employees | 201-500 employees |
| Headquarters | Campbell, California | Redwood City, CA |
| Featured clients | McDonald's, Regus, Acer | Not available |