Creatio CRM

Creatio CRM combines low-code automation with robust CRM features, enabling businesses to streamline sales, marketing, and service workflows in one platform.

Boston, Massachusetts
2014
501-1,000 employees
Highly Customizable
Automation Features
Seamless Integrations
Scalable for Growth
Feature RIch
Description
Reviews
Contacts
Similar
Pricing
Deals

About the company

“AI-native platform to automate CRM and workflows with no-code.”

Creatio is an all-in-one CRM platform that automates your customer journey, from lead generation to sales and ongoing support. With a unified interface and AI-driven insights, your teams can design & automate workflows seamlessly, personalize customer experiences, and uncover new revenue opportunities. Creatio provides a 360-degree view of your customers to personalize interactions and boost satisfaction. It leverages AI and machine learning to deliver insights on customer behaviors, opening up countless opportunities for businesses to cross-sell and upsell.

Key Features:

  • Unified CRM Experience: Integrates marketing, sales, and service processes into a single platform for a smooth customer journey.
  • No-Code Customization: Users can design and automate workflows, create custom applications, and tailor the CRM to specific business needs without coding expertise.
  • Advanced Analytics and Reporting: Offers robust tools for data analysis, reporting, and KPI monitoring.
  • Omnichannel Communication: Facilitates customer interactions across various channels, including email, phone, social media, and more, for consistent & personalized communications. 
  • Creatio AI: Leverage advanced AI capabilities to reduce operational inefficiencies and achieve powerful productivity gains.
  • Scalability and Flexibility: Designed to scale with business growth, offering enterprise-grade security and the flexibility to adapt to evolving business needs.

Who’s It For? 

Creatio is designed for mid-sized and enterprise businesses looking for a CRM with enterprise-grade features, no code customization, and scalability.

Reviews

We love this product because it combines customizable, excellent support, and feature-rich in one comprehensive solution. The I can do it myself easily functionality has been particularly valuable for our operations.

Verified Q2 2025

Creatio has many valuable and interesting features, including the agility to create processes quickly and simply without having to program, which accelerates the adoption of technology in all areas of the organization. Additionally, it can integrate with API services and many standard market platforms. It also has the ability to define dashboards with indicators natively without the need for development, just using existing components.

Verified Q2 2025

The system is very powerful and gives lots of possibilities to customize even when you do not have developer's experience. Powerful marketing suite with flexible workflows. The continuously enhanced AI capabilities are a big plus.

Verified Q2 2025

In order to use the platform to support our sales process, our organization has required quite a bit of customization. Creatio has proven to be the partner for us by accommodating and customizing our sales process where needed. It has been a very pleasant experience to work with our Customer Service Manager, very impressed with the high level of support and understanding of our business in a short time.

Verified Q2 2025

The efficiency and swiftness with which my team can address our organization's most challenging issues are unmatched! It has seamlessly integrated into our business operations, optimizing numerous processes throughout our organization and consolidating all users onto a single platform as the ultimate source of truth.

Verified Q2 2025

It is truly valuable to have all data for Marketing, Customer Service, and Sales departments in one place, as it provides a full overview of all client interactions and a comprehensive understanding of the situation. I also appreciate the ability to customize the platform with no-code tools, making it easy to implement changes, create dashboards. Dashboards are always a crucial part, and it is great I can do it myself easily.

Verified Q2 2025

Creatio is very powerful, housing many different useful functions and tools that track sales and customer data. When it comes to analytics, Creatio offers numerous options to display data that fits most, if not all, of our needs. Our company really likes the "activities" tab/feature of the platform. We use this heavily to plan out visits, appointments, repairs, etc. The platform also does a good job performance wise on both desktop and mobile environments.

Team & Point of Contacts

Katherine Kostereva
Chief Executive Officer
EmailLinkedIn Profile
Sunniya Saleem
Head of Sales
EmailLinkedIn Profile
Madhu Soma
Head of Business Development
EmailLinkedIn Profile

Pricing

Creatio CRM offers three pricing plans. 

  1. Growth plan to provide automation to SMB clients, at $25 per user per month. 
  2. Enterprise plan to enable full-scale automation for corporate & enterprise needs, at $55 per user per month.
  3. Unlimited plan for limitless automation, at $85 per user per month. 

A 14-day free trial is available.

Creatio CRM

Deals

Creatio CRM

**Summary of Deal**

Creatio CRM combines low-code automation with robust CRM features, enabling businesses to streamline sales, marketing, and service workflows in one platform.

Highly Customizable
Automation Features
Seamless Integrations
Scalable for Growth
Feature RIch

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