Best fit
Who should shortlist this first
- Help & Customer Support buyers
Freshservice by Freshworks is an IT service management platform providing ticketing, asset management, change management, and AI-powered automation for IT support teams.
Pricing
$19-119 / agent / month
Reviews
2,000+
Founded
2010
Team Size
5,001-10,000 employees
Current Deal
14-day free trial
About Freshservice
Freshservice by Freshworks is an IT service management platform providing ticketing, asset management, change management, and AI-powered automation for IT support teams.
Freshservice delivers a modern platform designed for teams seeking reliable help customer support capabilities with strong integrations and intuitive workflows.
Based in San Mateo, California and founded in 2010, Freshservice continues to grow its customer base across technology, finance, and professional services sectors.
Pricing
$19-119 / agent / month
Visit Freshservice's website for current pricing details. Plans scale based on team size and usage.
Buyer Fit & Commercial Snapshot
Buyer teams
Common buyer roles
- API Available
- AI-Powered
- Enterprise-Ready
Commercials
Commercial snapshot
Pricing
$19-119 / agent / month
Reviews
2,000+
Founded
2010
Team Size
5,001-10,000 employees
Procurement
Questions to answer before purchase
- Confirm security, access controls, and onboarding ownership directly with the vendor.
- Validate how $19-119 / agent / month pricing scales as usage grows.
- Review website and support resources before procurement review.
- Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
Create an account to unlock shortlist guidance, commercial context, and procurement notes for Freshservice.
Stack Fit, Alternatives & Trust
Ecosystem
Commonly evaluated with
QuickBooks OnlineClassDojoOpenAI1PasswordAPI AvailableAI-PoweredEnterprise-ReadySSO Support
Alternatives
Other products buyers may compare
- Zendesk
- HubSpot Service Hub
- Freshdesk
- Linear Customer Support
- Intercom
- Plain
- Pylon
Trust
Signals available today
- Users praise Freshservice for its clean design and dependable performance. The platform consistently receives positive reviews for feature quality and customer support.
- LinkedIn company profile available
- Profile refreshed Mar 30, 2026
- Public profile launched Mar 30, 2026
Executive scan
Summary and what a claimed profile unlocks
Freshservice is a help & customer support product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.
How should buyers evaluate this profile?
Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.
What makes the profile stronger after a vendor claims it?
Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.
Deeper stack and trust research available
Create an account to unlock stack guidance, alternatives, and trust signals for Freshservice.
Case Studies
Enterprise deployment at scale
A mid-market company implemented Freshservice across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to Freshservice, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
Create an account to unlock detailed case studies, customer outcomes, and buyer proof for Freshservice.
Notable Customers
- Honda
- TaylorMade
- Databricks
Named customer proof available
Create an account to unlock notable customers, social proof, and deeper buyer research signals for Freshservice.